Return and Refund Policy
At InsideCar.in, we prioritize customer satisfaction and
strive to provide high-quality customized car accessories. If you are not
entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility:
To be eligible for a return, your item must be unused, in the same
condition as you received it, and in its original packaging. Customized or
personalized items are non-returnable, except in cases of
manufacturing defects or damage during transit.
- Return
Window: You have 48 HOURS from the time of delivery to initiate
a return.
- Process:
- To
request a return, please email us at support@insidecar.in with your order
number, reason for return, and photographic evidence (if applicable).
- Our
team will assess your request and provide further instructions within 3
business days.
- Shipping
Costs: Return shipping costs are the responsibility of the customer
unless the item was received damaged or defective.
- Special
note: Any item that needs to be fitted by professional should be done
by them only. If any damage occurs during
fitment, it will not come under return policy.
2. Refunds
- Refund
Process: Once your returned item is received and inspected, we will
notify you of the approval or rejection of your refund.
- Refund
Eligibility: Refunds will be processed only for eligible returned
items. Customized or personalized items are non-refundable unless
they are defective or damaged upon receipt.
- Refund
Method: Approved refunds will be processed to your original method of
payment within 7-10 business days.
- Shipping
Fees: Original shipping fees are non-refundable unless the return is
due to our error (e.g., wrong or defective product sent).
3. Damaged or Defective Items
- If
you receive a damaged or defective item, please contact us within 48
hours of delivery. Include your order number and clear photos of the
damage.
- We
will offer a replacement, exchange, or full refund, depending on the
situation.
4. Non-Returnable Items
- Items
damaged due to misuse or improper handling by the customer.
- Customized,
personalized, or clearance items, unless defective or damaged during
delivery.
5. Contact Us
For any questions or concerns regarding returns or refunds,
please reach out to us at:
- Email:
support@insidecar.in
- Phone:
+91-6351455844
- Hours:
Monday to Friday, 10:00 AM – 6:00 PM IST
